Slow speed caused by your Google device?

Internet slow speed caused by Google cast devices, Android and TP-Link

Spike in user complaints over slow speed

Like all Internet issues, we dig to the bottom to Heroically locate the source. Once located, we insure the right team is on the job to solve the issue or we make the main provider aware of area or network issues. However, most recently, a certain problem had us scratching our heads.

Users claiming to experience slow speed over Internet service

The most common slow speed issues rise from peak time usage on the cable backbone. While this is no longer an issue for 90% of subscribers, many still ask the question when purchasing Internet service. But since these speed issues were not in peak time (between 6PM and 9PM) we could rule out any issues with congestions on the main network.

Complaints came from across Canada.

In every province, HeroNet deals with one or multiple main carriers to deliver unlimited Internet to your home. We use either the Cable Internet lines or the DSL / FTTN phone lines. In this case, we noticed that our complaints were coming from across Canada. This allowed us to rule out any issues with the main providers and our servers.

Devices directly plugged into the modem work without issues

In a case where you plug a device like a laptop or computer directly into your high speed modem, bypassing the Wifi router. Only at this point can you get a true reading of your actual Internet speed. Any time we would plug a device into the modem, the Internet speeds would read as they should.

Wifi devices were experiencing drastic drops in speed

Normally this is linked to Wifi congestion in populated areas. Since subscribers in urban areas as well as rural areas suffered the same issues, we knew this was not a wifi congestion issue. With a given number of channels to transmit Wifi signal, in populated areas, these channels are often used by multiple wifi routers at once.

Wireless connection drops all together, no wifi available

At this point we started to get suspicious as all the troubleshooting above would normally allow us to identify the source of the issue. Still nothing was ringing a bell… yet.

What devices were people using

Generally we do not find ourselves this deep in details, but left with little options, we needed to find some common link to these issues. As we gathered information about devices, we were presented a potential solution. It appears our friends at TP-Link were already hot on the trail as this was affecting their product line as well. We were shocked to find out our friends at Google were potentially behind these issues.

Read this article for a more detailed explanation.

You can access our online troubleshooting form here.

google home or Google cast devices causing wifi issues on TP-Link devicesGoogle has since updated the world with some solutions

Based on this article, it appears that Android users who have google cast devices were most affected. Google’s advice at this point is to seek an update from the play store for your Android device. You should also insure that you have done the latest firmware upgrade on your wifi router.

 

We hope this news leads to saving your day!

HeroNet.ca

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Transfer for free to HeroNet.ca

transfer for free your cable Internet services from one provider to another

 

Transfer for free from your current cable ISP!

 

Did you know that you can now transfer for free away from your current cable Internet service provider to HeroNet for free?

HeroNet has been saving the day for subscribers in Ontario and Quebec for many years. Today, we add another great reason to leave your current service provider. That reason is that it is free! 

All active Internet connection with any cable Internet provider are eligible. 

The main providers on the cable backbone have done one thing much better than our *ahem “friends” over the DSL phone lines. The main providers now work with HeroNet to help you transfer your Internet services from one provider to another and here is a quick checklist on how to do so.

In order to start the process you will need:
  • Sign up for one of our cable Internet plans in Ontario or Quebec
  • Purchase one of our modem (if you are using your own modem please read on)
  • Choose an installation date that is 15 days away
  • Notify your current provider of your cancellation date.

Once these steps above have been complete, the main provider will confirm that cancellation date for your address and confirm the installation date with us. When the address and the dates match, they consider this a transfer of service and we waive the 25$ fee.

Keeping things easy since day one!

With all steps listed above complete, the service will simply transfer for free on the scheduled date and you will need to simply plug in the new modem we send you!

In conclusion, if you plan on using your current existing cable modem, you should contact a Hero to get further details on this procedure as there maybe a few more loops and hoops to jump through.

Here to save the day!
HeroNet.ca
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Rated best Internet service by GoneVoIP.ca

best Internet service provider of 2017 nomination from GoneVoIP.ca

Rated best Internet service provider by GoneVoIP.ca

 

Hard work and honesty does pay off in the long run! We are very humbled here at HeroNet to received nomination for best Internet service provider of 2017 by the team at GoneVoIP.ca.

HeroNet has always focused on a “WORM”  (we don’t like the word either..) “Word Of Relevant Mouths” approach to building it’s subscriber base. That is, one subscriber at a time we grew, focusing on the needs of each subscriber. It is our belief that in order to be considered the best Internet service provider, you must be in tune to the needs of many and not just a few.

Our focus has never been to be the “cheapest” Internet provider

Never wanting to compete on rock bottom price wars that many independent service providers take today. HeroNet’s chose a premium route offering more accountable customer service, reliability and accountability. It is because of this that we have been able to investing in the best, most qualified Heroes. Working in ideal conditions from home offices, our Heroes have delivered upon our goals and expectations set out for them.

Good service has never come cheap, but it sure does pays off in the long run!

It is our commitment to our subscribers to continue on this path together and break down the barriers the limit Canadians form achieving Internet freedom. ‘

Here to save the day!
HeroNet.ca
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Make a Free HDTV antenna; Cut the cord!

Cut the cord and access primetime TV, Sports and News for free.

As Heroes, we have a few tricks up our sleeves to impress our friends when it comes time to cut the cord. One little trick we love that always gets praise is when we show them how to make a HDTV antenna and access free TV.

All you need is an old telephone cord, a TV and less than 10 minutes!

 

Free TV HDTV antenna to cut the cord

 

HDTV antenna is the one thing we often overlook when it comes time to cut the cord. Plenty of channels and prime time TV with a one time investment are available for truly free TV! 

Homemade HDTV Antenna

In order to make an HDTV antenna for free TV, one would require the following tools.
  • 1 – High Definition TV or HD decoder
  • 2 – Traditional Phone cable (like in the picture)
  • 3 – Pair of Scissors or wire cutters
  • 4 – 10 minutes of your time

Most Noteworthy: This is 100% LEGAL

The following instructions will help you put this together.

  • 1 – With the phone cord in hand, rip or cut one of the plastic connectors off
  • 2 – Use the scissors, remove the plastic wrapping from the copper wire ( 1-2CM )
  • 3 – With fingers, twist the copper wire together to form a point
  • 4 – Stick this twisted point into the cable TV port of your television set
  • 5 – Drape the rest of the phone cord over the back of your TV or pin it to the wall

Thus, you have now connected an HDTV antenna to your TV!

  • 1 – In addition, from your TV, access your TV menu screen
  • 2 – Find your channel search feature and set your TV to “Air” vs “Cable”
  • 3 – Begin channel search and let your TV find you free local channels

In conclusion; Live News, Sports, and Primetime TV at your fingertips! 

We hope this post leads to saving your day!

TVFOOL.COM

Furthermore, to find out what free HDTV channels can be accessed from your home, visit TV fool. A free app that allows you to enter your address and as a result the system will show you a graph of the available channels for your home. Consequently, all that you can watch for free all while supporting Canadian TV!

Here to save the day!
HeroNet.ca
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Local calling zones

Local calling zones across the world has arrived!

 

local calling is now a long distance thing but no fee appliesThat time of the year is back and the cold weather is on our doorsteps.

What better way to pass the time by connecting with family and friends abroad and take advantage of our new local calling areas around the world?

While traditional phone companies still charge long distance for calls across Canada, our Digital home phone VoIP subscribers are getting a new feature this month. We have just added hundreds of new area codes from 17 different countries. These calls are now free with the 1000 minute plan!

This means that even from home in Canada, you can call the following area codes as a local call!

Check back as we will continue to add locations over the coming months.

 

Here to save the day!

HeroNet.ca

China

86591 | 8620 | 8621 | 86133 | 86131 | 86130 | 86132

Columbia

57289 | 5726 | 5725 | 5724 | 5723 | 57288

Germany

49 |

Hong Kong

8529 | 85217

India

91562 | 9179| 91171 | 9133 | 9144 | 91422 | 91671 | 91484 | 9126 | 9127 | 9128 | 91361 | 9112 | 9113 | 9140 | 91141 | 91181 | 9148 | 9147 | 9149 | 91522 | 91161 | 9121 | 9125 | 9123 | 9122 | 9111 | 91 | 91612 | 9120 | 9118 | 9116 | 9117 | 91281 | 9146 | 9145 | 9143 | 9142 | 9141

Ireland

353

Israel

972

Italy

39

Mexico

All areas codes

Pakistan

9251 | 923 | 92308 | 92306 | 92303 | 92302 | 92301 | 92300 | 92307 | 92 | 9221 | 9242

Panama

507 | 507392 | 5072 | 507390 | 507391 | 507399

Philippines

All areas codes are included except the following : 63817 | 63916 | 63915 | 63906 | 63905 | 63926 | 63917 | 63927 | 63923 | 63922 | 63918 | 63912 | 63909 | 63910 | 63908 | 6388220 | 6398 | 63929 | 63928 | 63921 | 63920 | 63919 | 639

Russia

7812 |

Singapore

658 | 659 | 65

Sweden

4610 | 46

Thailand

All areas codes

United Kingdom

44203 | 44207 | 44208 | 44

 

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Internet outage map

Internet outages are not funInternet outage?

An Internet outage is when the Internet stops working in your home. The issue is normally linked to external sources unrelated to your internal setup. The Internet is a constantly evolving creature, often times outages can be linked to upgrades, or hardware malfunctions.  Another common issues related to Internet outage is Hackers attacking servers that carry the Internet. Recently in October of 2016 servers were attacked that took down major websites such as Facebook, AirBnb and Gmail and in general pocket outages that affect small neighbourhoods related to upgrades are done at times of the day that the least amount of people require the Internet.

Though there are many causes to an Internet outage, 99.9% of ISP’s in Canada use the same backbone to to deliver Internet to our subscribers. This means that when one is affected, most often the others as well. Depending on your backbone or level of service, this can mean that Rogers, Bell, Cogeco or Videotron can and will affect all independent Internet service providers level of service. The good news is that all Internet providers can also boast the same level of up time!

To help you identify if you are in an outage at the moment, or if the problem is only related to you, we have discovered a great website that will help you see outages in your area or around the world via Canadianoutages.ca. This tool is not only good for Internet service providers, but it also works well for your cell phone provider as well.

Contact us!

We do however encourage you to inform us of an outage in your home by either calling or sending in a email to support@heronet.ca. In the event that your issues is not related to an Internet outage, we must inform the main ISP of potential network issues in or around your home.

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Refer a friend.. Get paid!

Tell your friend about HeroNet’s unlimited Internet plans and if they choose to sign up with us, you both get rewarded!

Refer a friend and save on your unlimited Internet

Until now we see that without focusing on traditional marketing to promote our unlimited Internet services, the word of mouth from our subscribers is the most relevant voice of our brand. So we wanted to reward our subscribers for their hard work and bragging rights. From now on, when you refer a friend for one of our unlimited Internet plans, you both get a one time 20$ refund to your method of payment.

To take advantage of this discount, you simply need to tell your friend to add your name to the order notes upon checkout.

This offer is only valid for citizen’s signing up online.

The 20$ will be paid by reimbursement to your method of payment. Both parties will automatically receive the discount 30-60 days after installation. With this good news, we made a love love video to celebrate. Enjoy! 😉

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Easy Checkout

For years, HeroNet has relied solely on Paypal subscriptions to enable payment automation for our subscribers, but we sometimes fell upon some citizens who did not wish to sign up for a PayPal account.

Today we have implemented our first new payment method that will allow for direct checkout of our online store using  your Credit card or Visa Debit. Now you can avoid signing up for a Paypal account in order to get your service at HeroNet.

While Paypal is still our favourite way to make and receive transitions, we understand that this feature did not cater to everyone.

Your wishes are always our command at HeroNet.ca

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CRTC Survey

The CRTC survey: To better serve Canadians in need of better Internet in Canada.

Keeping in mind that Canadian’s got the CRTC to break up the monopolies and allow for competition.

The CRTC is currently gathering information for an open discussion on the Internet in April 2016. While we feel that urban areas seem to offer speeds that surpass the average household, our rural Canadian’s have sadly been left behind and still buffering along on with DSL options only.

Please take a moment to fill in this CRTC survey to get your opinion out there and be heard!

Helping Canadian’s save the day!

HeroNet.ca

 

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Sweet Math, November 15th 2013

One cold day in November, we were introduced to a wonderful young man by the name of Patrick Poirier. In 10 minutes, with bleeding passion for what he does, Patrick explained to us his latest project entitled “Sweet Math”.

His most recent app in development was to take the addictive nature of Candy Crush and clash it with the ability to learn mathematics. Getting kids to learn in the manner is like slipping a piece of broccoli past them when they least expect it. We are sure to see their competitive natures explode as they compete against their friends for high scores. One better is that parents and teachers can pre-program lessons based on the academic level.

At final hour, we stepped in to insure that this project will soon see the light of day.

Here to save the day!

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