We have been searching high and low to find the best chat and ticket system the market had to offer to better serve and keep track of you.
Over the past months, we have been beta testing some new apps, and have decided to move forward with the “LiveChat” platform. LiveChat became our top choice very quickly based on the positive reactions from this exposed to working with it. That and the fact that everyone’s browser now works with the application!
When the chat is offline, the app becomes a ticket system linked to our after hour and on call Heroes. You should expect a reply or update fairly quickly.
You should also start to receive a ticket after placing a support call with one of our Heroes. A synopsis of your problem will arrive via email better allowing us both to stay updated and informed. If you reply to the email, it will automatically be sent to the assigned Hero and added to the ticket log for better tracking.