Outages

 

Outages are never fun!

We have put this link provided by CanadianOutages.com to help our citizens identify if there is an outage in your area.

In Canada, 99% of independent ISP’s including HeroNet rely on the stability of the Rogers, Cogeco, Bell, Videotron and Shaw backbones to insure that their lines are delivering Internet to our citizens. Sometimes these lines have issues or outages that must be rectified by the major ISP. an outage can be anything from a Hack attack on their servers to an accident affecting telephone poles.

To identify outages, please follow the following links provided below.

If you are using Cable “C” or you know that you are on the Cogeco backbone, please follow this link or Live map
If you are using Cable “R” or you know that you are on the Rogers backbone, please follow this link or Live map
If you are using Cable in the province of Quebec, it’s the Videotron backbone, please follow this link or Live map
For all FTTN/DSL subscribers in Ontario and Quebec use the Bell backbone, please follow this link or Live map

If you are on the Cable backbone;

  • the first thing we always suggest in an outage is to power down both your modem and router.
  • proceed to power up your modem and wait for the first 4 lights to become solid.
  • once the first 4 lights are solid, you may proceed to turning on your router.

If you are on the DSL/FTTN backbone;

  • a simple power cycle of your modem

Regardless of where the issues is coming from, we always suggest communicating this information to us so that we may follow up with the major service providers to insure that your issues are solved in a timely manner. You may follow the follow link to open a ticket, or you may call us at 1.800.851.4376.

Here to save the day!